How long is the warranty period for a new gearbox: The warranty period for any new GEM gearbox is 3 years from the invoice date.

How can I know when the delivery time of the gearbox: The expected delivery date is set on order confirmation form (right hand column). To request an earlier delivery or to postpone it, contact our sales department.

How to manage the maintenance of the gearbox: For the right maintenance of the gearbox in machine room, carefully read GEM Use and Maintenance Manual supplied with the winch; for any doubt or particular request, please contact our after-sales service.

How can I choose the new gearbox: To understand which gearbox consider for renovation of old lift or for a new installation, contact our sales service providing lift specifications. You will receive a customized technical selection compliant with EN-81 Standards.

How much does the new gearbox cost: To receive an offer with delivery times for a new gearbox, contact our sales service providing lift specifications: we will prepare customized offer with technical selection compliant with EN-81 Standards.

When to consider substitution of old gearbox: After many years of operation, it may be necessary to replace an old gearbox, both to ensure safety of the lift and to comply with updated guidelines issued by the European Community. Another reason for replacing an old winch can be the improvement of comfort and leveling accuracy, by means of inverter. Whatever the reason, contact our sales service providing lift specifications and old gearbox data: we will prepare customized technical selection compliant with EN-81 Standards.

What to consider if I need to install a new gearbox: Before proceeding with the installation, carefully read the use and maintenance manual supplied with the gearbox Check the correct positioning of the gearbox on its support or bedframe, making sure that all the fixing bolts have been tightened In case of gearbox with external support, make sure about right alignment of the three fixation points (gearbox carter and external support -max tolerance ± 1.0 mm) ; check that the installation has been carried out according to the specific instructions, supplied with the gearbox, for correct positioning of the external [...]

There are oil drops on the floor / frame or onto the gearbox: Check oil level from gauge: overfilling can be the cause of leakage during gearbox functioning. Sometimes the oil can come out during transport and/or installation phases, in case gearbox is tilted by more than 25°: carefully clean the surface removing oil drops to monitor afterwards no more oil drops are noted. Identify exactly the origin of the leakage (“leakage area”) and contact our after-sales service, describing the problem with gearbox serial number.

During operation, vibrations from the gearbox are noted: First, check that the gearbox has not suffered shocks during installation (check for any abrasions of the paint or damage to the surfaces) Remove the ropes from the traction pulley and check if the vibrations persist. Check the correct positioning of the gearbox on its support or bedframe, making sure that all the fixing bolts have been tightened. In case of gearbox with external support, make sure about right alignment of the three fixation points (gearbox carter and external support -max tolerance ± 1.0 mm) ; check that the installation has been [...]

During operation, a loud noise is noted coming from the gearbox: First of all, check that the gearbox has not suffered shocks during installation (check for any abrasions of the paint or damage to the surfaces) Check the correct positioning of the gearbox on its support or bedframe, making sure that all the fixing bolts have been tightened In case of gearbox with external support, make sure about right alignment of the three fixation points (gearbox carter and external support -max tolerance ± 1.0 mm) ; check that the installation has been carried out according to the specific instructions, supplied [...]